ISS STAFF
Rick Doane, Executive Director. Mr. Doane’s family has resided in Massachusetts since 1623; he was born and raised on Boston’s South Shore. He received his Masters Degree in Public Administration from Suffolk University, Boston MA; and completed his undergraduate work at Brigham Young University in Provo UT. From 2004-2009 he was Project Bread – The Walk for Hunger’s Allocations and Operations Manager; where he helped to oversee the allocation of over two million dollars in funding to anti-hunger organizations throughout the state of Massachusetts. From 1999 – 2001 he served as a missionary in Sao Paulo, Brazil. In 2011 Rick was named one of South Shore Star’s 40 under 40 emerging leaders. He is a member of Quincy Lions club, and he volunteers as an administrator for the youth programs of The Church of Jesus Christ of Latter-day Saints in Massachusetts’ eastern region.
Bettyanne Lang, Manager of Material Assistance. Mrs. Lang came to ISS in 1990 with 28 years of administrative experience. She is a graduate of Brookline High School and Chandler School for Women. In 1997 she became the coordinator of the Pantry Shelf Program. In 2001 was promoted to the Manager of Material Assistance. Her duties include overseeing the Pantry Shelf and Career Closet programs, supervising program volunteers, interviewing clients and acting as a community liaison to our partner organizations.
Beverly Farrell, Business and Operations Manager. Ms. Farrell has a number of years of bookkeeping experience for large and midsized organizations throughout the South Shore region. Since 1995 she has overseen ISS’ business office and facility operations. She works closely with ISS Executive Director and Treasurer to make sure that all donations to ISS are handled with the utmost sense of stewardship and responsibility.
Claire Hagan, New Directions Counseling Coordinator. Ms. Hagan received a Master of Education in Mental Health Counseling from the University of Massachusetts; Certificate of Clinical Specialty in Mental Health Services to Infants and Families from New England Medical Center and a B.A. in Early Childhood and Family Intervention from Emmanuel College. She came to Interfaith Social Services in 1998 and is responsible for all counseling calls, intakes, referrals to clinicians, maintenance of a client database, and coordinates all staff meetings and counselor education. She is the ISS liaison to other community agencies, hospitals, clinics, physicians, work programs and the Massachusetts Department of Social Services. Concurrently, Ms. Hagan also provides services at Foundation for Healthy Family Development in Norwell MA and at South Shore Hospital in Weymouth MA.
Sue Whitehead, Manager of Financial Assistance. Ms. Whitehead has several years of experience managing client centered programs in academia and the corporate world. Her areas of expertise include: Program Development & Project Management, Customer Service & Training, Strategic Planning & Change Facilitation, Trend Analysis & Market Intelligence. She holds masters degrees in Public Administration and in Library Science. Prior to joining the staff of Interfaith Social Services Ms. Whitehead was an ISS volunteer and member of the board of directors.
Paula Daniels, Volunteer Coordinator and Development Associate. Ms. Daniels has a BA in Politics from St. Anselm College and eight years of development and administration experience in non-profit organizations. Prior to joining ISS, Paula spent over 3 years as the Director of Development at HomeStart, Inc. in Boston. Paula is responsible for recruiting new volunteers and managing the 500+ volunteers who facilitate ISS’ programs. She also assists the Executive Director in all fundraising efforts.